Technical Support Engineer
Cloudflare
Job Description
Job Overview
Cloudflare is seeking a Technical Support Engineer who is passionate about solving complex technical problems and helping customers. This role involves working directly with customers to resolve a variety of technical issues while gaining a deeper understanding of Cloudflare's products and internet technologies. Candidates should be curious, empathetic, and committed to personal development in a diverse and inclusive environment.
Technical Requirements
Required Skills
- • Technical Support
- • Web Development
Preferred Skills
- • Bash
- • JavaScript
- • Python
Experience Level
2+ years in a Technical Support role or similar
Responsibilities
- • Solve complicated technical problems and answer inquiries via various channels
- • Communicate customer needs and use cases back to the company
- • Analyze and troubleshoot DNS, SSL/TLS, HTTP, and optimize website performance
- • Write scripts in Bash, Python, JavaScript, or other languages
Technical Environment
Languages
Additional Information
- Location
- Mexico City, MX
- Type
- Hybrid
- Compensation
- Not specified
About Cloudflare
We make websites, apps, and networks faster and more secure. Our developer platform is the best place to build modern apps and deliver AI initiatives.
Company Size
1001-5000
Website
Categories
Cloud Computing
Cybersecurity
Internet Security
Web Services