Network Operations Engineer

Job Overview

The Network Operations Engineer at Entrata will play a crucial role in supporting the technical processes and operations that ensure site reliability and availability. The engineer will monitor, troubleshoot, and resolve issues affecting the infrastructure and customer experience, while also working to develop long-term solutions for identified problems. This position offers the opportunity to engage in collaborative problem-solving and career progression within the company.

Technical Requirements

Responsibilities

• • Proactively identify potential internal challenges and evaluate their impact on NOC operations
• • Enhance the reliability and efficiency of services, systems, and workflows
• • Support project tasks within cross-functional teams
• • Analyze complex network and system-related issues for appropriate resolutions
• • Adapt standard procedures to meet operational demands and recommend solutions
• • Serve as a resource for less experienced team members
• • Communicate effectively on service-impacting events
• • Manage and document Standards, Policies, and Processes for the NOC
• • Create and maintain RCCA documents for production issues

Technical Environment