Staff Customer Resident Architect

Job Overview

dbt Labs is seeking an experienced Staff Customer Resident Architect to drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. This role involves supporting pre-sales, accelerating adoption, enabling key migrations, and mitigating churn risks, while collaborating closely with various teams to improve customer experience and drive growth.

Technical Requirements

Responsibilities

• • Support strategic pre-sales opportunities by providing technical expertise to prospects
• • Assist in launching and onboarding new customers to successfully adopt dbt Cloud
• • Execute proactive adoption plays, including migrations and new feature implementations
• • Lead reactive adoption initiatives to mitigate churn risks
• • Advise on architecture, design, implementation, and best practices in dbt Cloud environments
• • Build solution MVPs and guide long-term technical strategies tailored to customer needs
• • Collaborate with Customer Solutions Architects, Sales, Solutions Architects, Training, and Support
• • Provide feedback to Product and Engineering to improve customer experience
• • Track and manage capacity and engagement effectiveness

Technical Environment

Benefits & Perks

• • Unlimited vacation time
• • 401k plan with 3% guaranteed company contribution
• • Comprehensive healthcare coverage
• • Generous paid parental leave
• • Health & wellness stipend
• • Flexible stipends for home office setup, learning and development, office space