Salary
$100 - $100
Job Description
Job Overview
dbt Labs is seeking a Customer Solutions Engineer for the West Coast (PST) to support and assist our Enterprise customers with dbt Cloud. The role is focused on enhancing customer experience by troubleshooting issues, building technical expertise, and coaching team members, thereby increasing the adoption and retention of dbt Cloud. The engineer will engage directly with customers through various channels and contribute to documentation and the overall support process.
Technical Requirements
Required Skills
- • dbt
- • SAML
- • git
- • Cloud Filesystems
- • Kubernetes
- • Cloud databases
- • Python
Preferred Skills
- • Javascript
- • Liquid
- • Jinja
- • LookML
Experience Level
3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
Responsibilities
- • Learn dbt Core and dbt Cloud and build technical expertise across all areas of the product
- • Engage with customers through tickets, emails, and video conferences, upholding Support SLAs
- • Own customer issues from end to end, including troubleshooting and finding resolutions
- • Actively coach and mentor other team members
- • Contribute to documentation with a focus on technical accuracy and clear communication
Benefits & Perks
- • Unlimited vacation time
- • 401k plan with 3% guaranteed company contribution
- • Comprehensive healthcare coverage
- • Generous paid parental leave
- • Health & wellness stipend
- • Flexible stipends for home office setup, learning and development, office space
Additional Information
- Location
- United States, West Coast (PST)
- Type
- Remote
- Compensation
- $90,000 -- $108,900 USD, with higher ranges in select locations
About dbt Labs
dbt Labs empowers data teams to build reliable, governed data pipelines—accelerating analytics and AI initiatives with speed and confidence.
Company Size
unknown
Website
Categories
AI
Data Analytics
Data Engineering